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Privacy Policy

Overview

Zcart Trading Establishment, is strongly committed to respecting the privacy of all persons using our websites and mobile applications (“the Web Sites/Apps”) and the protection of any personally identifiable information which we may collect on our Websites/Apps and/ or use as part of our data collection process and/ or which you may choose to share with us in our stores or via telephone, email or otherwise (“the Other Channels”). Such personal information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Web Site.

Your Express Consent to Collection and Use of Information

Zcart Trading Establishment preserves the right to collect such personally identifiable information as, name, address, telephone number, e-mail address, etc., as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Web Sites/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. (“Personal Information”) as set forth in this Privacy Policy. We hold all such Personal Information on secure servers and treat it as fully confidential.
BY CHOOSING TO ACCESS OUR WEB SITES/APPS AND/OR COMMUNICATING WITH US THROUGH THE OTHER CHANNELS, YOU ARE INDICATING YOUR EXPRESS CONSENT AND AGREEMENT TO THE COLLECTION, TRANSFER, PROCESSING, USE AND STORAGE IN ACCORDANCE WITH THIS PRIVACY POLICY OF ANY PERSONAL INFORMATION WHICH MAY BE OBTAINED FROM YOU AS A RESULT. If you do not agree with any of the terms and conditions set forth in the Privacy Policy, or have any questions, please contact us directly at care@zcart.store, and we will be pleased to assist you with your concerns.
We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:
  • our group companies.
  • our franchisors.
  • concessions and cosmetics partners who are responsible for delivering their products directly to you or providing services, such as makeovers, in our stores;
  • purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you;
  • government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
  • agencies who help us collate statistics about site traffic, sales, demographics and other customers.
We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained – we will then dispose of it promptly and securely. Depending on your country of residence, we may transfer your Personal Information both inside and outside the European Economic Area. When we transfer your Personal Information, we ensure a similar degree of protection is afforded to it by ensuring we only transfer it to countries that are deemed to provide an adequate level of protection for personal data and under contractual terms that provide appropriate data protection.
You have the following rights which you may exercise in relation to the Personal Information we process about you:
  • to access a copy of your Personal Information;
  • to require us to correct inaccurate Personal Information;
  • to require us to delete your Personal Information;
  • to restrict our use of your Personal Information;
  • to object to our use of your Personal Information;
Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

Social Media Data Collection

When using the social media login on our websites and mobile apps, we capture the following details:

1. First Name & Last Name

We capture the First & Last Names to display them under the Profile Section.
2. Profile Picture
Any image used as a profile picture is not stored on our servers, Will only be used as a customer display picture.
3. Email Address
Any email address used is captured to display under the Profile Section. We also use it to send through our optional promotional campaigns and/or assisting the customer in case of any queries they might have with the websites/apps.
4. Facebook/Google ID
The social media ID is captured to only identify that the user has logged into the websites/apps using their respective login(s).
If a customer wishes to delete these details that we’ve captured, they can reach out to our Customer Care team here by submitting a request or through live chat which will be processed within 24 hours.

Cookies

As part of our normal data collection process on our Web Sites, the Web Site may deposit “cookies” in your device in order to identify you and/ or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.
We use two types of cookies on our website:
  • “Session” cookies, which are used to allow you to:
  • access stored information when you are logged in to your online account
  • “Persistent” cookies, which allow us to offer you tailored content on our website by helping us to remember:
  • any personal information that you have provided on previous visits to our website;
  • the number of visits that you have made to our website; and
  • your preferences
Third parties are not able to identify customers using cookies

We also reserve the right to use an outside advertising company to display ads on our Web Sites. These ads may also contain cookies. While we may use cookies in other parts of our Web sites, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over such processes. All cookies are automatically removed from your device either when you close your browser or your session times out.


By using our Websites, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our Website, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section). If cookies aren’t enabled on your device, it may limit your enjoyment of the Web Site.

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